Return Policy

Customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return within the conditions below.

1. Return Period

You may return eligible products within 14 days of delivery.

2. Eligible Products

• Unused items in original packaging and resaleable condition
• Products returned with invoice and any included accessories
• Fresh flowers, chocolates, and live plants are not eligible because they are perishable or made to order

3. Non-Returnable Items

• Custom arrangements (personalised names, special notes, etc.)
• Items used or damaged after delivery
• Products that cannot be returned for hygiene reasons

4. How to Request a Return

1. Contact us at info@bestsoftcompany.com or call +995 511 529 400.
2. Pack the product securely with invoice and accessories.
3. Our team will provide return shipping instructions.

5. Refunds

Refunds are processed within 3 business days after we receive the returned item, using your original payment method. Bank processing may take additional days.

6. Shipping Costs

• If the product is faulty, return shipping is covered by us.
• In other cases, return shipping is paid by the customer.